All inbound calls and forms
Recorded, with source
Inquiries that turned into jobs
Can they break last month down by call, by form and by service?
Traffic numbers say the marketing is gaining ground. The report should list every call and form, which service it was for, where it came from, and how many were for the work you are trying to grow.
Who owns the accounts
Do you own everything, for every location?
Every domain, site, ad account and profile should be in your name. If access goes away when the agreement ends, the history goes with it. With us, the domain, site, ad accounts, Google Business Profile and tracking are in your name from day one, for every location, and they stay there.
Ad spend with Google
Agency monthly fee
Is the ad spend shown separately from the fee?
You should see what funded the ads and what paid for the management. One blended number hides where the money went.
This month's work
Is the work list written down for each service and area?
You should see a clear list of what is being done, and for which services and areas. If it is not written down, you cannot tell what you are paying for.
Flagged this month
Will they show you the service or area that is lagging?
Good reporting says which service or area came in short, what we learned, and what changes next month. A report that only lists the wins is leaving something out.