The client
A California law firm
- Region
- California
- Records
- Client inquiry reports
- Period
- Thirteen consecutive months
The inquiries that came in
113
inquiries in the last month of the report, against 44 in the same month a year earlier
Where the closing month's inquiries came from
- Phone calls93(82%)
- Form submissions17(15%)
- Website chat3(3%)
That is 157 percent more recorded inquiries than the same month a year earlier.
How people got in touch
757
inquiries across the twelve full months
Phone calls went from 40 to 93 and forms from 4 to 17. Website chat was added in March and brought in between 2 and 9 inquiries a month after that.
How the year ran
47 percent more
inquiries in the second half of the year than in the first
Of the year's 757 inquiries, the second six months of the twelve-month period produced 450 against 307 in the first six.
